Pay attention to the email address or US mobile number where you received the payment notification. Follow the instructions provided on the page to enroll and receive your payment. Select the link provided in the payment notification you received via email or text message.ģ. ![]() If someone sent you money with Zelle ® and you have not yet enrolled with Zelle ®, follow these steps:ġ. The money will be sent directly into your CIBC Bank USA account, typically within minutes. If you have already enrolled with Zelle ®, you do not need to take any further action. Share your enrolled email address or US mobile number with a friend and ask them to send you money with Zelle ®. If the person has enrolled their US mobile number, you can send the request using their mobile number. If the person you are requesting money from is not yet enrolled with Zelle ®, you must use their email address to request money. You should only send money to friends, family and others that you know and trust.Ĭhoose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like, include an optional note, review and select “Request”. There may be delays if the recipient is not already enrolled in Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®. ![]() Simply select someone from your mobile device’s contacts, or add a trusted recipient’s email address or US mobile number, add the amount you’d like to send 2 and an optional note, review, then select “Send.” The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. In the main menu, select “Send money with Zelle ®.” To get started, log into the CIBC US mobile app. If you are unable to get your money back, please call us at 877 287-2654 so we can help you.You can send, request or receive money with Zelle ® using your CIBC Bank USA consumer deposit account.
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